Order & Shipping
From where do you ship?
Orders from the United States are shipped from our local warehouse.
Orders from EU are shipped from our European warehouse.
Orders from elsewhere are shipped from Asia.
Will I have to pay international taxes and duties?
Customers from the U.S. and any EU member can order their watches without import taxes or duties.
Customers from outside of the U.S. and EU countries will have to pay their local authority due taxes or duties. In many cases, our products are valued below tariff thresholds, so no charges will apply. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.
When will my order ship?
We ship your watch within 2-3 business days of your order. For estimated shipping times, see our Shipping Info page.
Can I track my order?
Yes. After ordering your watch, we will send you an e-mail with your order details. When your watch is shipped, you will receive another e-mail that includes your tracking number. You can enter your tracking number at our Shipping Info page to check the delivery shipping status.
Product & Warranty
Does my watch come with a warranty
es. Purchases by all customers, regardless of their country of residence, are covered by a one-year warranty that begins with the purchase date.
Can I choose a specific serial number?
We understand that some customers desire a specific watch production number, but to keep costs low and logistics manageable, we cannot provide this service. Know that your watch is a limited production timepiece, and the production number is printed on the case.
How long does the battery last?
The batteries in our watches last from two to four years, depending on climate and your use.
Is my watch water-resistant?
Our 1970 Diver watch is designed for heavy marine use, and with proper care can be worn for most water-related sports and recreational scuba diving. All other models are waterproof to 5ATM.
Return & Repair
What is your return policy?
If your watch arrived with a factory defect, contact us at email@example.com for a return within seven days of receiving the order.
Can I return my watch if I change my mind?
Yes. We offer a full refund, excluding shipping, for all unworn products returned within seven days of delivery.
We understand that you want to try on your watch, but please note that a returned watch must be in unworn condition.
We check every returned watch for signs of wear or marks on the case, glass and strap. I If the watch is in perfect condition, we will refund the total cost for the watch. However, if there is any sign of use, we cannot accept the return and we will send it back to you.
How do I change or cancel my order?
To change or cancel your order, contact us at firstname.lastname@example.org with your order details and your request. We will try to hold the shipment, but if the watch is already in transit, we must charge for shipping when we refund the cost of the watch.
Where can I get my watch repaired?
If your watch has a factory defect within one year of purchase, send it to us and we will repair it for you, free of cost. Contact us at email@example.com for warranty support.
Damage caused by the user is not covered by our warranty. Your service technician can contact us at firstname.lastname@example.org for information about acquiring parts.
Can I get a new crystal if I damage mine?
Yes. If you crack your crystal or your service technician cannot polish out a deep scratch, contact us at email@example.com. New crystals are available for $25.